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Shenzhen Weixiang Opto-Electronic Co., Ltd. Service

FAQs

01 Why choose us?
From the LEDs to finished products all the process are made in our factory.
Provide best price, good quality and 2-5years warranty time.


02 Are you manufacturer of led lights?
Yes, we have original factory.


03 How is your R&D team?
Our company has a engineering team engaging in the led industry for over 20years,and experts from Japan and Taiwan are invited as technical consultant.


04 Do you have CE certification, and declaration of Confirmity ad Test report?
As we need to bring into line with Estonian Customs, that we can import this kind of goods to EU and everything is correct.


05 What is the delivery time to Finland on 120w led industrial high bay light, high bay lighting 120w, led low bay lights?
It is 3-5 days by DHL and over a month by shipping.


06 Is there any possibility that you give me a further discount if I purchase 1000 unit?
In order to build a business relation with you, we would like to give you off 5% based on the previous price.


07 How many years warranty do high bay light have?
3yrs and 5yrs.


08 What is your warranty policy?
1. Under the terms of this warranty, if the product have a failure occurs under normal usage within warranty period, Weixiang Lighting will provide free/rework new products based on the proof-documents.
2. If Failure or damage due to incorrect operation, wire connection, or anything other do not follow our instruction,Weixiang lighting will provide paid maintance within warranty period.


09 I'd like to know your voltage(V) output of SMPS driver, please send the related document to me.
Invoice, packing list and certificate of origin Form F for China-Chile FTA (attach example)


10 Which driver and chip do you use in the light?
Epistar/Bridgelux chip and Meanwell driver(UL certificate)


11 Do you have clients in Europe?
Yes, 60% of our clients are from EU.


12 Will go abroad to our country to consult on our project?
We will if you have that requirement.